Returns + Exchanges

RETURN + EXCHANGE POLICY

MELIORA JEWELRY DESIGNS will accept, for return or exchange, items that are in new condition, unworn,  and unaltered.  For a full refund or exchange, items must be returned within 21 days from receipt of original order.  We'll also pay the return shipping cost if the return is a result of our error (if item is incorrect or damaged in shipping, etc.).  

If you need to return an item, please contact us with your order number and details about the product you would like to return.  We will respond timely with instructions on how to return item(s) from your order.  If item is incorrect or damaged in shipping, we will issue a pre-paid return shipping label.  In all other cases, buyer is responsible for return shipping and may ship back them item using the carrier of his/her choice.

Items cannot be returned or exchanged after 21 days from receipt of original order.

Items must be return with all MELIORA JEWELRY DESIGNS tags still attached and must be in their original packaging.  Upon receipt of your item, we will inspect it and notify you that we have received your returned item.

Once your item is approved, we will initiate the credit within a certain amount of days, depending on your card issuer's policies.  Shipping costs are non-refundable.  If you receive a refund, the cost of the shipping will be deducted from your refund. 

If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you quickly to resolve the issue.  

For peace of mind on holiday orders, we offer an extended return policy.  For every item purchased during the month of December 2017, returns and exchanges will be accepted through January 15, 2018. 

If you have any questions on how to return your item to us, contact us.